Privacy Policy

Effective Date: 28-12-2023

At Be Best Therapy, we value your privacy and are committed to safeguarding your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you use our app.

1. Information We Collect

Personal Information:

Account Information: When you register, we collect information such as your name, email address, age, and other details required for your account.
Counselling Data: Information shared through the journal chat feature or selfmonitoring tools may include personal reflections, emotions, and counselling history.

Non-Personal Information:

Usage Data: Information about how you interact with the app, including features used and engagement duration.
Device Information: Details about your device, such as operating system, device ID, and IP address.
Cookies and Tracking Technologies: We use cookies and similar technologies to improve app performance and user experience.

2. How We Use Your Information

We use your information to provide and improve our services:

Personalised Services: Tailoring the app content based on your interests and activity.
Counselling and Support: Facilitating your connection with personal counsellors and enabling journaling.
Notifications and Marketing: Sending service updates, promotional messages, and surveys to understand your preferences.
Research and Development: Analysing anonymised data to enhance app features and develop new tools

We respect your data privacy and only share information under these circumstances:

With Consent: With your explicit consent, such as when you authorise us to share your information with counsellors or other users.
Service Providers: We work with trusted third parties to provide customer support, payment processing, and technical assistance.
Legal Compliance: If required by law or to protect our rights, we may share information with legal authorities.

4. Data Security And Retention

Security Measures:

We implement encryption, access controls, and secure server practices to protect your data from unauthorised access.

Data Retention:

Your data is retained only for as long as needed to fulfill the purposes outlined in this policy. Anonymised data may be retained for research and analysis.

5. User Rights And Choices

You have rights over your data:

Access and Correction: Access your personal information or request corrections via your account settings.
Data Portability: Request a copy of your data in a machine-readable format.
Deletion and Restriction: Request deletion or restriction of your data where legally permissible.
Opt-Out: Opt out of marketing communications or tracking via settings or emaillinks

6. Children’s Privacy

Be Best Therapy does not knowingly collect personal information from children under the age of 16. If you believe a child has provided us with personal data, please contact us, and we will remove it.

7. Updates To This Privacy Policy

We may update this Privacy Policy periodically. Changes will be notified via app notifications or email, and the updated policy will be effective immediately upon posting.

8. Contact Information

For any questions or concerns about this Privacy Policy or how we handle your data,
please contact us at: support @be-besttherapy.com