Terms and Conditions

Terms And Conditions

Effective Date: 07-05-2024

Introduction

Be Best Therapy is a comprehensive digital platform that offers mindfulness exercises, art therapy tools, journal chats with personal counsellors, self-monitoring tools, an empowerment program, and the PHQ-9 depression screening tool. These Terms and Conditions outline the guidelines under which you may access and use Be Best Therapy.

Agreement To Terms

By using Be Best Therapy, you agree to these Terms and Conditions. Your continued use of the app constitutes your acceptance of these terms.

Eligibility And User Responsibility

  • Age Limit: You must be 16 or older to use Be Best Therapy.
  • Accurate Information: You are responsible for providing accurate information and using the services responsibly.

Account Registration And Security

  • Registration: You must register for an account to access Be Best Therapyʼs services.
  • Confidentiality: Keep your account information confidential and secure. Report any unauthorised access immediately.

Subscription Plans, Trials, And Fees

  • Monthly Subscription: Offers monthly access to Be Best Therapy services with a 7- day free trial
  • Annual Subscription: Grants annual access with a 2-week free trial, providing all benefits of the monthly plan with a discount for longer-term use.

Subscription Terms:

  • Free Trials: Your subscription will automatically renew into the paid plan unless canceled before the trial ends.
  • Payment and Renewal: By starting a subscription, you authorise Be Best Therapy to charge your payment method for recurring payments. Plans renew automatically unless canceled at least 24 hours before the billing period ends.
  • Cancellation: Cancel subscriptions anytime through account settings or customer support. Canceled subscriptions remain active until the end of the current billing period.
  • Refunds: Subscription fees are non-refundable, but refunds may be issued for billing errors or special circumstances.

Confidentiality And Data Privacy

  • Data Security: Your data is treated with strict confidentiality and complies with GDPR and other applicable privacy regulations.
  • Use of Data: Be Best Therapy may analyse anonymised data for research and development purposes but will never share personally identifiable information without user consent.

Intellectual Property Rights

  • Content Ownership: All content on Be Best Therapy is owned by the app or its licensors. Users cannot use any content without proper authorisation.
  • License: The use of the app grants you a non-exclusive, non-transferable license to use the content strictly for personal, non-commercial purposes.

Prohibitions On User Content And Conduct

  • User Content Restrictions: Do not upload or share illegal, offensive, or harmful content.
  • Prohibited Conduct: Users must not misuse the app for activities violating laws or these terms.

Professional Conduct Of Services

  • Ethical Guidelines: Our counsellors and services adhere to ethical guidelines, but advice provided does not replace clinical judgment or diagnosis.
  • PHQ-9 Depression Screening Tool: The PHQ-9 tool provides general guidance and insights but should not be used to replace professional mental health services.

Service Disclaimer

  • “As Is” Basis: Be Best Therapy provides its services “as is” and does not guarantee uninterrupted, error-free service or absolute accuracy of information.

Medical Disclaimer

  • Informational Purposes Only: The advice and tools within Be Best Therapy are not a substitute for professional medical advice. Always consult a healthcare provider with health-related concerns.

Indemnification

  • Users agree to indemnify and hold Be Best Therapy harmless against any claims arising from their misuse of the app or violation of these terms.

Limitation Of Liability

  • Be Best Therapy is not liable for any decisions made based on the advice provided. Consult a qualified healthcare professional for personalised advice.

Modification Of Terms

  • Be Best Therapy reserves the right to modify these terms at any time. Users will be notified of significant changes, and continued use constitutes acceptance.

Termination

  • Be Best Therapy may terminate a userʼs access for breaches of these terms.

Governing Law And Jurisdiction

  • These terms are governed by the laws of the United Kingdom. Any disputes will be subject to the exclusive jurisdiction of UK courts.

Complaints And Dispute Resolution

  • Direct any complaints to Be Best Therapy through the contact details provided.

User Acceptance

  • By using Be Best Therapy, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
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